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FREQUENTLY ASKED QUESTIONS

  • Why is the product unavailable?
    There is a high possibility that the product has been sold out. You can click on the 'Notify me' tab to get any future updates on the same.
  • How do I place Bulk Orders?
    You can place bulk orders by visiting us at our Bulk orders page or by contacting us at email - mezwaru@gmail.com Contact - +91 93720 98389 (10 AM - 6 PM, Monday to Saturday).
  • How are orders placed on Mezwaru delivered to me?
    All orders placed on Mezwaru are dispatched through our own delivery partners like Delhivery, BlueDart, UPS, DHL, etc.
  • Where is my order processed from?
    Your orders are dispatched from our warehouse in Mumbai, Maharashtra
  • How do I track my order?
    An email is sent to you after the order is shipped with details of the delivery partner and tracking number.
  • Do you offer pick-up for online orders?
    Yes. You can select the store pickup option on the checkout page. Please wait for email notification before picking up your order. Your order confirmation and ID will be needed for pickup. Pick up hours: Monday - Friday 10:00 am to 6:00 pm
  • If I have placed two separate orders, can you combine the orders and offer me reduced shipping?
    Once your orders are placed we cannot combine multiple orders. Shipping charges will be applicable on every new order.
  • Can I cancel my order?
    Orders can be cancelled (whole/partially) only before they are dispatched. Once the order is dispatched, it cannot be cancelled and our regular return/exchange policies will be applicable. Personalised/Customized products are not eligible for cancellation.
  • Can I modify the shipping address of my order after it has been placed?
    Yes, shipping address can be modified before the order is invoiced/dispatched. Once invoiced/dispatched, no changes can be made to the address. Please email us at mezwaru@gmail.com with the order details and new address.
  • Can I modify the products after my order has been placed?
    No, unfortunately, we are unable to modify the products once an order is placed.
  • Is my purchase eligible for exchange, and how do I exchange my purchase?
    All our products are not eligible for any refund/return/exchange. Note - If ANY of the products delivered has a genuine quality/manufacturing defect, is broken/damaged, or a wrong product is delivered to you, please write to us at mezwaru@gmail.com along with a video of the product while opening the packaging. We will try to replace the product or initiate refund depending on the scenario. Any complaint that is reported after 48 hours of delivery will not be accepted
  • Can I get my products gift wrapped?
    Yes. We’re happy to gift wrap your product in wrapping paper for a nominal charge of Rs. 50. Please select the option while checking out.
  • How do I contact the Mezwaru Customer Service Team?
    You can call/whatsapp us at + 91 9372098389, email us at mezwaru@gmail.com
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